Payment Options

Credit card & E-check payments can be processed via phone and through SmartHub.

844-REMCPAY (844-736-2729)
The credit card industry has required that we use an automated phone system to take ALL credit card payments by phone to deter identity theft and fraud. 844-REMCPAY is a payment-only phone number. We have established the number to ensure our members have secure payment options for credit cards and E-checks. Your payments post immediately to your account.

SmartHub®
SmartHub web, mobile, and App will accept your credit card and E-check payments. Your payments post immediately to your account.

Personal information received through our online payment system will not be rented, sold, circulated or shared by Jasper County REMC with the exception of those elements necessary to conducting the core business of Jasper County REMC.

SmartHub

SmartHub web, mobile and App is available 24/7 to take your payments. All payments through SmartHub apply immediately to your REMC account. Personal information received through our online payment system will not be rented, sold, circulated or shared by Jasper County REMC with the exception of those elements necessary to conducting the core business of Jasper County REMC.

Pay by phone — 844-REMCPAY (844-736-2729)

The credit card industry has required that we use an automated phone system to take ALL credit card payments by phone to deter identity theft and fraud. 844-REMCPAY is a payment-only phone number. We have established the number to ensure our members have secure payment options for credit cards and E-checks. Your payments post immediately to your account.

REMC drop box

You can also drop off your payment in our 24/7 drop box at our drive-up window. Your payment will be processed the next business day.

Our building

Pay in person at the REMC office. We have a convenient drive-up window that is open from 7:30-4 (CST) weekdays and a 24-hour deposit box. Location Map

DeMotte State Bank (DSB)

Our program with DSB has been expanded to provide you additional bill paying services.

• You can pay your REMC bill at any DSB branch.

• You can pay the bill any day the bank is open, even after our due date of the 17th.

• You can make the payment at DSB even if you don’t have a DSB account.

• Visit www.netdsb.com for bank branches and hours.

Overdue bill

The due date for bills is the 17th of the month. For residential and general service customers, a late fee of 10% of the first $3.00 or less, plus 3% on the net in excess of the first $3.00 will be assessed to all bills received after the due date. If any delinquent balance exists, all payments the Cooperative receives shall first be applied to the delinquency. For all other customer classes, the late payment charge shall be five percent (5%) of the current bill unless the customer’s contract for service establishes different terms.

It is important that you contact us when your bill is overdue - we will make an effort to help you make payment arrangements.
 

Energy assistance

If you fall on hard times and find that you cannot pay your bill, there may be additional help available to you. Contact your township trustee or church for assistance. If you are not sure which township you are in, use this map to find out.

You may also qualify for a government Energy Assistance Program through Jasper County Community Services, Inc. at 219.866.8071.

If you fall on hard times and find that you cannot pay your bill, there may be additional help available to you.

• Jasper County Community Services manages the Energy Assistance Program (EAP) at 219-866-8071.

• Contact your township trustee or church for assistance. If you are not sure which township you are in, use this map to find out.

• The Salvation Army program, Helping Hands, may be able to provide assistance. Call them at 219-394-2339.

• If you would like to assign and 'Authorized Person' to help manage your account. Use this form.

Please let us know if you are in this situation. There may be other ways we can help you.

Sign up for Auto-Pay through the purple SmartHub button on our website or fill out this simple form. On a desktop computer? Download the form and fill it out on your computer. On a phone or tablet? Consider using a free mobile app (like Adobe Fill & Sign) to complete the form. If you choose to fill out the form, return it to us and we will automatically deduct your billing amount from the designated account each month. You will still receive a monthly billing statement (unless you choose not to receive a printed bill in SmartHub) with the information currently included on your bill. This statement will say "Auto-Pay" because the balance has been automatically deducted from your bank account or credit card. All withdrawals are made on the 17th of the month. If the 17th falls on a Saturday, Sunday, or holiday, the withdrawal is made on the following business day. 

*****AFTER YOU SIGN UP, YOUR AUTO-PAY WILL BEGIN WITH YOUR NEXT BILL.*****

Personal information received through our online payment system will not be rented, sold, circulated or shared by Jasper County REMC with the exception of those elements necessary to conducting the core business of Jasper County REMC.

You can sign-up for paperless billing in the SmartHub® payment and account management gateway. You will get an email or text when your bill is available to view through web, mobile or App so the co-op doesn't have to pay for envelopes, paper, printing and postage. And better yet, you can make your payment through SmartHub so your payment is applied immediately.

After you are in the SmartHub gateway, go to 'My Profile/Update My Printed Bill Settings/Click OFF' and you will be signed up for paperless billing. Then, go into 'Notifications/Billing/and choose your contact preferences.'

Personal information received through our online payment system will not be rented, sold, circulated or shared by Jasper County REMC with the exception of those elements necessary to conducting the core business of Jasper County REMC.

If you like the idea of paying exactly the same amount each month for your electricity, then budget billing could be right for you.

At the end of the budget period — your June bill payable in July — your account will be settled up. If you owe any money, you will need to pay it by the due date. If you paid too much for the year, the overpayment will be credited to your account.

We determine the monthly bill by reviewing the kWh history at the location. Budget accounts are not allowed to go delinquent. If this should happen, you may be removed from the program.

Contact us to find out what your monthly budget bill would be and to see if you are eligible for the program.

Our Prepaid payment option allows you to pay for electricity as you use it. The concept is similar to watching the gas gauge in your car. When the indicator shows that the gas is running low, you fill up the tank again. Now you can do that with electricity!

The Prepaid program is especially attractive for members who would prefer to avoid deposits, credit checks, reconnect fees and want the flexibility to pay what they want, when they want. There is also the added bonus that members who prepay, generally use less energy simply because they’re more aware of how much electricity they’re using.

The program can be used by new members and existing members and provides flexibilty to plan more accurate monthly budgets and make smaller, incremental payments. For example, if you only have $10 to put gas in your car, you pay $10. The same goes for prepaid electricity.

This is an automated process through our SmartHub tools that disconnects the service when the funds are gone and reconnects the service within minutes of making a payment. You can sign-up in SmartHub for automated notices of your low balance so you know when to pay and keep the power flowing. You will completely manage this program with your preferences through SmartHub on our website or in the app.

Payments are accepted 24/7/365 through SmartHub or our phone payment system. You can also pay at our office during business hours. There is a $25 sign-up fee to start filling up the tank and minimum payments are $5 to keep the electricity flowing.

Use this form to sign-up now for this convenient program!

(If you are a new member, you will need to fill out the Membership Form and this form if you want to use the Prepaid program.)