LATE PAYMENT FEES

REMC payments are due on the 17th of the month. For residential and commercial members, a late fee of 10% of the first $3.00 or less, plus 3% on the net in excess of the first $3.00 will be assessed to all bills received after the due date. If any delinquent balance exists, all payments the Cooperative receives shall first be applied to the delinquency. For all other customer classes, the late payment charge shall be five percent (5%) of the current bill unless the customer’s contract for service establishes different terms.

NON-SUFFICIENT FUNDS AND RETURN ITEMS CHARGE

In the event that the Cooperative is required to reimburse the bank for a non-sufficient funds check or returned item which was received from a member in payment of a bill, a charge of $35.00 must be paid in addition to any other charges.

REMOTE DISCONNECTION FEES

  • When service has been disconnected remotely by the Cooperative due to non-payment, a $20 disconnection fee must be paid before service will be reconnected.

  • When a reconnection of service is made remotely for a member at the same location within a 12-month period, a $20 reconnection fee must be paid before service will be reconnected.

DISCONNECT/RECONNECT TRIP FEES

  • A disconnect trip fee of $50.00 will be made, in addition to rates for service, when it is necessary for an employee of the cooperative to go to a member’s premises to disconnect service due to nonpayment.

  • A reconnect trip fee of $50 will be made, in addition to rates for service, when it is necessary for an employee of the cooperative to go to a member’s premises to reconnect service.

  • Additionally, if an employee of the cooperative is required to make a trip to the location after 3:00 p.m. CT, Monday-Friday or when the headquarters is closed, an overtime fee of $100.00 must be paid before service will be reconnected.